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Customer Care

We're here to serve you.

Our dedicated Customer Care Specialists look forward to assisting you with your Autodesk software needs. Contact us for questions Regarding:

  • General Inquiries
  • Autodesk Subscription Support
  • Software Licensing Questions
  • Autodesk Account Assistance
  • Product Installation and Activation Help

Customer Care Hours

  • Alarm Clock 7:30 am to 5:30 pm (Eastern)
  • Calendar Monday through Friday (excluding holidays)

Customer Satisfaction Program

The Autodesk Customer Satisfaction (CSAT) program helps us capture customer perspectives firsthand through a brief survey. The program evaluates customer experiences and is used to score Advanced Solutions depending on customer responses. Customer feedback is a critical part of our business as a software company, so we implore you to take part in our Customer Satisfaction Program.

Icon of a calendar with a clock overlaying the top left corner When

Surveys are sent out 10 calendar days after the order confirmation date, with reminders at 1 and 2 weeks from the initial survey date. You can only be surveyed once in a 60 day period.

Woman with a headset on Who

All customers will receive an invite to complete the survey. You will have up to 30 days to complete the survey from the date it was sent out. You can also take the survey again after a 60 day waiting period if you meet certain criteria.

Pie chart Results

Your responses are paramount to our success as a customer oriented business. We take all feedback seriously and may follow up with customers by phone to better understand comments and concerns.

Key Question

The survey asks customers to score Advanced Solutions on a scale of 0-10 on one key question:

How likely would you be to recommend your Autodesk Reseller to friends and colleagues as a provider of Autodesk products and related services?

Great Customer Service

Advanced Solutions met or exceeded my software and support needs, I would recommend them to friends and colleagues.

Unsatisfactory Customer Service

Advanced Solutions did not meet my software or support needs, I would not recommend them to friends and colleagues.